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  • FAQ


AYAM™ products are manufactured in state-of-the-art facilities that meet the highest international standards with worldwide-recognized certifications and are certified 'Halal'.

HACCP MS 1480:2007: The optimum system of preventive controls and most effective process to protect against food contamination.

ISO 9001: 2008 QMS: A quality management system to deliver a consistent top quality to consumers.

Halal MS 1500:2009: strict supervision and certification from JAKIM Malaysia.

Other Halal certifications are issued by official certification bodies recognized by Jakim.

AYAM™ values resources and environment, and believes that the whole product should be used in the process to limit waste. As part of this commitment, AYAM™ is engaged in a long term production program to reduce waste and carbon footprint.

For AYAM™ coconut range: AYAM™ factory process the whole coconut (water, oil, milk and cream) and the only waste, the coconut shell, is collected and used for the burners to replace usual fossil energy, such as oil or gas.

In the case of AYAM™ fish factory, AYAM™ is working on special machinery that will process the rejects to produce Fish Hydrolyzed Protein for the pharmaceutical industry.

AYAM™ minimize packaging and work mostly with simple packaging material like tin, glass or paper, which are 100% recyclable.


There has been indeed an overwhelming debate for the past few years on the safety of BPA with conflicting scientific opinions. AYAM™ has banned BPA in its packaging.

We are pleased to confirm that no chemicals are sprayed on the coconuts plantations.

This depends on both the weight and % of kernel within the coconut but at least 1.5 coconut based on each 400ml product variant (milk or cream).

We pride ourself on being 100% natural, and we do not use thickeners or whiteners in our coconut milk or cream. Other companies use ingredients such as xanthan gum, guar gum, modified starch etc in order to stop the product from separating. As a premium coconut cream brand, we do not use these ingredients. It is for this reason that we would advise you not to freeze the Coconut Milk, as this will change and affect the product’s physical characteristic and cause oil separation. However, once opened, the unused balance can be transferred to a plastic container and refrigerated, make sure to use within 3 days.

Contrary to the name, Coconut Milk and Cream contain no milk or cream. Due to the white, opaque appearance of the coconut extract, it is called a “milk” and “cream”, but contains no dairy products at all. The only Coconut product that contains milk is the Coconut Milk Powder, which contains a milk protein (sodium caseinate).

Being a 100% natural product the Coconut Milk and Cream have a low solidifying temperature of around 14°C, so if the temperature falls below this, the contents may solidify. This does not affect the quality of the product, and does not mean that the product has curdled. Simply sit the closed can in a bowl of boiling water to bring back to a liquid state, and shake before opening. Alternatively, you can simply spoon the solidified milk or cream into your dish. Coconut Milk is best stored in a pantry, or a dark cool area out of the sun, to keep it in a liquid state.

Coconut milks and creams are not always plain white but can have a slightly grey shade, which can be corrected by adding chemical whitening agents. Being 100% pure and natural, and free from whiteners, AYAM™ Coconut Milk and Cream may have a slightly off-white colour.

Coconut Milk or Cream is not the watery liquid inside the coconut. To obtain milk or cream, the coconut is peeled and its flesh cut into pieces before being crushed. The extract obtained is boiled, homogenised, filtered, canned and sterilised. For cream, the process is carried on for longer, which makes it more concentrated.

AYAM™ Coconut Cream can be used to give a thicker consistency or to add a final creamy touch to a dish. Coconut milk is particularly suitable when cooking light curries or thinner gravies.

The fat found in Coconut Milk and Cream is a saturated fat, but unlike most saturated fats it is comprised from Medium Chain Triglycides. Coconut Milk and Cream is a rich source of lauric acid, which can also be found in cow’s milk, goat’s milk and human breast milk. Lauric acid is converted by the body into a substance called monolaurin, which strengthens the immune system.  As with all other good fats found in avocadoes, nuts and seeds, we should only consume fats in moderation to achieve a healthy and balanced diet.


Yes, our Malaysian Satay Sauce, Thai Satay Sauce and Indonesian Satay Sauce contain Australian peanuts.

It’s best to avoid freezing, however it is ok to do so. When re-using all you need to do is to thaw and then refreeze.

As a guide, we would recommend that you use any of the 210ml sauces within 1 month of opening, and store in the refrigerator, which will keep it at its highest quality.

It may keep for longer than this, but we would recommend that you use your judgment as to whether it is safe for consumption by checking for any signs of spoilage like a different smell, texture, separation or change in colour. It is also highly recommended that you throw the bottle and any remaining contents away after it has past the best before date printed on the bottle.

Our Asian sauces range has ‘no added MSG’ which means there is no MSG used or added on the ingredients or sub-ingredients used in the formulation. However, some ingredients like soya bean (which is used for the soya sauce fermentation) and yeast extract have naturally occurring Glutamic acid.

AYAM™ has, for many years, implemented a responsible policy for the use of palm oil, by replacing it, wherever technically possible, by alternative vegetable oils with a healthier nutrient profile. For the few AYAM™ products still using palm oil, our factories only source segregated certified sustainable palm oil of West Malaysian origin.


Unused quantities of AYAM™ Coconut Milk or Cream can be kept for up to 3 days in a sealed plastic container, kept in the fridge.

Our products are unique that we do not use additives such as stabilizers and emulsifiers to stabilize our products because of our unique processing method. This is also the reason why we mention on our labels that some natural separation can occur and one should shake the can rigorously before opening.

ALL AYAM™ products do not contain any GM ingredients (GMO Free).


Contact us by email, by phone: +44 (0) 1276 406888 (Uk business hours) or by fax: + 44 (0)1276 406889
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